Arcadia Orthodontics

I took my two daughters to see Dr. Medhipour today and she is phenomenal. Simmons, thorough, and caring. She made us feel so comfortable! The appointment and experience was top-notch. Maggie our treatment coordinator was so lovely and so helpful, as was the entire staff. We’re super excited for our next two years transforming our Smile with this office. Thank you for taking such great care of my daughters!

I had an extremely frustrating experience. After my son's appointment on the Connected Pediatrics side, I noticed the dental office and asked the receptionist if they accepted Medicaid/Arizona AHCCCS (Access), since my son and I have the same Medicaid plan. I specifically told her I only wanted to schedule an appointment if they accepted my insurance. She assured me they did and booked my appointment. I arrived for my appointment today, spending my time and gas money to get there, only to be told they do not accept any type of Medicaid. Had I been given accurate information from the beginning, I never would have scheduled the appointment. This experience felt very misleading. It creates the impression that Medicaid is accepted to get patients in the door, only for them to find out after arriving that it isn't. At that point, patients may feel pressured into discussing payment plans or paying out of pocket because they've already taken the time to come in. Whether intentional or not, this felt like a bait-and-switch. At a minimum, staff should be properly trained to verify what insurance plans are accepted before scheduling appointments. Patients should not have to waste their time, gas, and money because they were given incorrect information.

I rarely leave negative reviews, but my experience with this office was extremely frustrating. One of our mutual patients asked me to contact the office on her behalf regarding an insurance matter. My first call resulted in being placed on hold for over 10 minutes before the call was disconnected. When I called back, I was transferred to the insurance department where no one answered. After several more minutes on hold, I was told someone would call me back at their earliest convenience. The patient specifically asked me to speak with Maggie. When I called again and requested her, I was placed on hold, and it appeared the call was screened. Despite explaining that I was trying to assist one of their patients, my call was disconnected again. I was eventually told that Maggie, the office manager, is always busy in consultations and essentially never available to speak. I completely understand that office managers are busy—that comes with the job. However, if a key team member is unavailable, there should be a system in place for another staff member to assist patients and other healthcare offices. Instead, I encountered long hold times, unanswered transfers, disconnected calls, and no one who seemed able or willing to help. My concern is not that a specific employee was unavailable. My concern is the apparent lack of communication, follow-through, and patient support when that person is unavailable. As someone who works in healthcare, I was simply trying to advocate for a mutual patient, and the experience felt disorganized, unprofessional, and unnecessarily difficult. I hope the office improves its phone procedures and communication processes for the benefit of its patients.

I am leaving this review because of a superstar by the name of Maggie. She is amazing, understanding, and kind. I was frustrated trying to find time to pick up my retainers because of my work schedule being the same as the business hours here. She went out of her way to help me out and mail my retainers which I received very quickly and it made my day! Will definitely recommend. Thank you Smile Straight and Arcadia!

My son has had his braces for awhile now. In the beginning they were great. We are now experiencing being seen 15 to 30 minutes past our appointment time. There have been a few times I have had to reschedule because of other engagements because it was well past his appointment time. Time is important and I received several text messages and a phone call to.confirm we would be there at our scheduled time only to be seen late. I understand that sometimes things happen, but that is when communication comes into play. The lack of communication is what makes this most unexeceptable to me. I do hope they will do better in the future. Their time is important and so is ours. Plus there is no apologies for being late, but I would get charged and may have to reschedule if I was as.late as they are. I will seek a different place once he has his braces removed.